At Elegant Hospitality & Services, we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.
It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
DATA COVERED BY THIS PRIVACY STATEMENT
THE DATA WE COLLECT
At touch points throughout your guest journey, we collect Personal Data in accordance with the law, and to provide you with exemplary services. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual. We collect and process the following types of Personal Data about you:
In more limited circumstances, we may also collect:
We may also collect information about your “Stay Preferences” that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information that we learn about you during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary, health restrictions, or personal needs to ensure your well-being. We may also collect your “Personal Preferences,” which may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include details about who you usually travel with, their relationship to you, and your marital status.
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” page.
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, or information on other judicial or administrative proceedings).
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
UPDATES TO THIS PRIVACY STATEMENT
The “Last Updated” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, please contact us at info@eleganthospitality93
|PERIOD FOR CANCELLATION NOTICE|
RATE OF CANCELATION CHARGES ON TOTAL BOOKING AMOUNT
|1||30 DAYS PRIOR TO ARRIVAL DATE||10%|
|2||29 DAYS TO 07 DAYS PRIOR TO ARRIVAL DATE||25%|
|3||06 DAYS TO 24 HOURS PRIOR TO ARRIVAL DATE||50%|
|4||WITHIN 24 HOURS TO ARRIVAL DATE||100%|
|1||100% ADVANCE PAYMENT REQUIRED TO CONFIRM THE BOOKING|
|2||BOOKING FOR THE SAME DAY WILL BE ACCEPTED ON AVAILABILITY OF ROOM|
|3||FOR GUEST CONVENIENCE, THEY CAN MAKE THE PAYMENTS BY DEPOSIT OR TRANSFER MONEY (ECS) IN OUR BANK ACCOUNT|
|4||PAYMENTS THROUGH CHEQUE ARE ACCEPTED ONLY FROM CORPORATE COMPANIES HAVING TIE-UP WITH OUR COMPANY AGAINST CONFIRMATION OF BOOKING BY MAIL .|
|5||CHILD BELOW 0-06 YEARS OF AGE WILL NOT BE CHARGED FOR ACCOMODATION. CHILD ABOVE 06 YEARS OF AGE WILL BE CONSIDERED AS ADULT AND WILL BE CHARGED FULL TARIFF|
|6||TAXES AS APPLICABLE|
|7||NO REFUND FOR ANY NO-SHOW AND ROOMS FOR THE SAME WOULD BE FREE TO SELL|
|8||PETS ARE NOT ALLOWED IN THE PREMISES|
|9||ANY BREAKAGE OR DAMAGE CAUSED TO THE AMENITY OR PROPERTY WILL BE CHARGED|