PRIVACY POLICY

Elegant Hospitality & Services – Privacy Policy

At Elegant Hospitality & Services, we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, spas, salons, etc. and our website, or other online products and services or when you fill up a form. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.

It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

DATA COVERED BY THIS PRIVACY STATEMENT

• This Privacy Statement describes the privacy practices of the Elegant Hospitality & Services for data that we collect:

• through websites operated by us from which you are accessing this Privacy Statement, including eleganthospitalityandservices.com and other websites owned or controlled by the Elegant Hospitality & Services (collectively, the Websites);
• when you visit or stay as a guest at one of our properties, or at homes and villas offered on the Homes and Villas by Elegant Hospitality & Services (Homes and Villas), or through other offline interactions (collectively, Property Visits and Offline Interactions).

• Collectively, we refer to the Websites as the “Online Services” and, together with the Property Visits and Offline Interactions, the “Services.”

THE DATA WE COLLECT

At touch points throughout your guest journey, we collect Personal Data in accordance with the law, and to provide you with exemplary services. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual. We collect and process the following types of Personal Data about you:

•  Name
•  Gender
•  Postal address
•  Telephone number
•  Email address
•  Financial information (such as credit and debit card number or other payment data)
•  Language preference
•  Date and place of birth
•  Nationality, passport, visa, or other government-issued identification data
•  Important dates: birthdays, anniversaries, and special occasions
•  Employer details (for business-related bookings)
•  Travel itinerary, tour group, or activity data
•  Prior guest stays or interactions, goods and services purchased, special service and amenity requests

In more limited circumstances, we may also collect:

• Data about family members and companions, names, and ages of children
• Biometric data
• Images, video and audio data via: (a) security cameras located in public areas, such as hallways and lobbies, in our properties; and (b) body-worn cameras carried by our loss prevention officers and other security personnel

We may also collect information about your “Stay Preferences” that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information that we learn about you during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary, health restrictions, or personal needs to ensure your well-being. We may also collect your “Personal Preferences,” which may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include details about who you usually travel with, their relationship to you, and your marital status.

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” page.

RETENTION

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services)
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
• Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation, or regulatory investigations)

SENSITIVE DATA

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, or information on other judicial or administrative proceedings).

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

UPDATES TO THIS PRIVACY STATEMENT

The “Last Updated” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, please contact us at info@eleganthospitality93